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Shipping Time Update
03/01/08
We are currently running behind on shipping orders and
email replies. Orders are being shipped out in 5-10 business days.
This includes orders requested by air as well. Requesting an air
shipment will not guarantee same or next day shipping. This is an
approximation and could vary either way. We will try to respond to
emails as soon as possible. Sending multiple emails will not speed
the process up. If you sent an email, we read it, but again, have
not the time to respond in the manner we both would like to. We apologize for any inconvenience. If
your credit card was recently charged then your order is ready to
ship or has shipped.
If your order is several weeks behind, chances are we are out of
stock on the item or several items and are holding the order until
we can ship complete. (our policy on backorders is clearly defined
on our Terms and Conditions page.
Please be aware, we are a family owned business that has been
serving the electronic community for 20 years. Our resources for
staff is very limited. Also, we only have one phone line coming into
our store. You may experience difficulty getting through at certain
busy times of the day. Thank you. |
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OCEAN
STATE ELECTRONICS
PO Box 1458
6
Industrial Drive
Westerly RI 02891
PHONE: 1-401-596-3080
FAX: 1-401-596-3590
Our
Hours are as follows:
Monday - Thursday 9:30AM
-
4:00PM
EST
Friday 9:30AM-Noon EST
Hours are subject to change
Please note: While we
do maintain a real brick & mortar store
in an Industrial area, we do not offer walk in or pick up service. All
orders,
including local orders, must be placed on-line or via phone for
shipping.
Click
HERE
if you want to check the status of an order
To
Contact us by Email:
General Questions/Customer Service: ose@oselectronics.com
Tech Support: techsupport@oselectronics.com
Webmaster: webmaster@oselectronics.com
Due to the large amount of email we receive, general
email questions are answered in 2-7 days.
If you need an immediate answer, you can phone us at 401-596-3080.
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If checking the status
of an order you can either phone us at 401-596-3080 or email us
at
ose@oselectronics.com.
Please put in the subject field "Order Status" include your Name and
Address as it appeared in the Bill To section of your order. We will
respond to your email within 48 hours, not including the weekends.
Remember, our shipping time is 3-15 days before an order is shipped.
This includes air shipments as well. Then you must allow UPS or US
Mail several days before delivery. If you have received a
confirmation number that means your order did go through. If you
have not received your order within the mentioned time frame, it may
be held up due to a credit card problem, incorrect information in
the address, or an item, or items may have been backordered. As
noted in our Terms if you did not indicate
in the comments field a note on what you want us to do with an out
of stock item, you will not be notified. The order will be held
until we can fill it completely. |
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Important
Notice:
The latest efforts by a number of ISP's to curtail SPAM has resulted
in a great many of our reply emails not being delivered. Also, if
you are using your own SPAM filter, be sure to allow messages from
our email address(s), ie, "anyname"@oselectronics.com.
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